Freshdesk

Generic Freshdesk API v2 tools for Hermes Agent. Unaffiliated community connector, not a Freshworks product.

Good to know before installing

Calls the account's native Freshdesk HTTPS origin with profile-scoped secrets FRESHDESK_DOMAIN and FRESHDESK_API_KEY; downloads an attachment into the Hermes cache only from that ticket's own attachment hosts; the five write tools (private note, create ticket, public reply that Freshdesk emails to the ticket's requester, time entry, status/priority update) escalate to Hermes human approval and fail closed when no person is present. No third-party dependencies, shell commands, telemetry, or self-updater.

From the plugin's catalog listing.

How to install

Install it. Hermes asks for any API keys it needs (this one needs FRESHDESK_DOMAIN, FRESHDESK_API_KEY), then asks whether to turn it on.
hermes plugins install freshdesk
Said no? Turn it on later:
hermes plugins enable freshdesk
Restart Hermes so it loads the plugin.

Some plugins also need a sign-in or settings: see Full setup & settings. Memory plugins ask whether to become your memory provider instead. Steps follow the official plugins guide (opens in a new tab).

Category: Work & business
Maintained by: GFORGOV (Community)
Needs: FRESHDESK_DOMAIN FRESHDESK_API_KEY API keys
Adds tools: freshdesk_list_tickets freshdesk_get_ticket freshdesk_search_tickets freshdesk_list_conversations freshdesk_get_contact freshdesk_download_attachment freshdesk_add_private_note freshdesk_create_ticket freshdesk_reply_to_ticket freshdesk_add_time_entry freshdesk_update_ticket
Needs Hermes: 0.21.4 or newer
Version: 0.2.0
In the catalog: 2026-10-18, updated 2026-10-24

Full setup & settings ↗Source code ↗

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